What information we collect about you

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When you make a booking with us we collect the names of all the guests who will be staying with us, the home address, email address andtelephone number of the person making the booking. We also collect a debit or credit card number to take the deposit equal to the first night ofyour stay.

 

How we use the information we hold on you

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We use your home address as part of the card payment processing to validate the card.

We will use your email address to send you confirmation of the booking and an email with more details on how to find us and other informationyou may find useful for your stay.

After your stay you will receive an email checking everything was satisfactory and offering you ways of staying in touch with us by social mediaor email should you choose to do so.

We will not use your telephone number to contact you unless it is for an emergency and/or we have not been able to contact you by email.

 

How is your data stored

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All of the personal and debit/credit card data you supply us, as part of the booking process, is stored securely on a third party system, Lodgify.

Neither we nor Siteminder/Little Hotelier  will share your information with any third party unless there is a legal reason for doing so.

 

Marketing

 

Guest registration

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We are required by law to collect the following information on all our guests. We do this by asking you to fill in a registration form on arrival.

+ Name and home address

+ Passport details

It is a legal requirement to pass these details on to the relevant government and tourist authorities.

 

Access to your information

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You have a right to request a copy of the information we hold on you. If you would like a copy please email us on info@palazzotiglio.com

 

Cookies

 

Cookies are text files placed on your computer to collect standard internet log information and visitor behaviour information. This informationis used to track visitor use of the website and to compile statistical reports on website activity.

You can set your browser not to accept cookies. See www.aboutcookies.org for more information

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Cancellation Policy at our restaurant 

 

Due to an increased number of last minute cancellations all reservations must be confirmed by a credit card. You may cancel up to 24 hours in advance with no fee, cancellations received within 24 hours will be charged €40/person. Thank you for your understanding.